Last Updated: 1 October 2026
We want customers to have a satisfactory shopping experience with Molly Samuels. This policy explains the general conditions applicable to returns, exchanges, and refunds for products purchased through our website. This policy is subject to applicable consumer protection laws. Where the law provides a customer with rights more favourable than those stated here, the applicable legal rights will apply.
A product is generally eligible for return within 14 days of delivery where:
Returned products should generally be unused, unworn, unwashed, and in their original condition, with original packaging, labels, and tags where applicable.
For clothing and fashion products, customers should take reasonable care when trying on items.
Products that have been worn, washed, altered, damaged, stained, or otherwise used may not qualify for return unless the product is defective or applicable law provides otherwise.
Uniform products may have specific requirements relating to size, fitting, school requirements, or other specifications.
Customers should carefully confirm applicable size and product information, using our Size Guide, before completing an order.
Personalised, altered, embroidered, bespoke, or specially prepared items may not be eligible for return unless they are defective or otherwise covered by applicable consumer protection laws.
Customers should contact us within 14 days of receiving an order if they wish to request a return.
The customer may be required to provide:
Where a refund is approved, the refund will generally be processed using the original payment method via Paystack where reasonably possible.
The time required for the refund to appear in the customer's account may depend on the payment provider or financial institution.
Delivery charges may or may not be refundable depending on the reason for the return and applicable law.
Where an exchange is available, the replacement product may be subject to availability.
If the requested replacement is unavailable, the customer may be offered another appropriate resolution.
If we send an incorrect product or a product arrives damaged or defective, customers should contact us as soon as reasonably possible.
We may request photographs or other information to help us investigate the issue.
Where the issue is confirmed, we may offer an appropriate remedy, which may include replacement, exchange, repair, refund, or another remedy required by applicable law.
Where permitted by applicable law, certain products may not be eligible for return, including:
Where the return is due to an error on our part or a confirmed defective product, we will cover reasonable return delivery costs where applicable.
Where a return is requested for reasons unrelated to a fault or error, the customer may be responsible for return delivery costs.
Once an approved return has been received and assessed, we will initiate the applicable refund or replacement process within a reasonable period.
The time required for the funds to reach the customer may depend on the payment provider or bank.
Bulk uniform orders and custom orders placed via our Custom Order or Bulk Order request forms may be subject to separate terms agreed directly with you at the time of order, due to their made-to-specification nature.
We reserve the right to update this Return, Refund & Exchange Policy from time to time. Any updated version will be published on this website.
For return, refund, or exchange enquiries, contact:
Molly Samuels
Email: mollymsamuels@gmail.com
Phone: +234 803 786 5059
Address: No 5, Zone B, Apo Resettlement, Apo, Abuja, Nigeria