Last Updated: 1 October 2026
This Shipping & Delivery Policy explains how orders placed through the Molly Samuels online store (Mollys and M. Samuels) are processed and delivered. We aim to provide a reliable and convenient delivery experience across Nigeria and the United Kingdom. Delivery times and charges may vary depending on the destination, products ordered, courier service, and other circumstances.
Orders are normally processed after successful payment confirmation via Paystack.
Processing may include:
Orders are not dispatched until payment has been successfully confirmed.
We deliver orders within Nigeria and to the United Kingdom.
Available delivery locations may depend on the products ordered, courier availability, customs requirements, and other logistical considerations.
Delivery charges are set per product and shown clearly at checkout before you complete your order. Where a cart contains more than one product, the total delivery charge is the combined fee for each distinct product in your order (buying more than one of the same item does not multiply its delivery fee).
Delivery charges may vary depending on:
Delivery estimates may vary according to location and circumstances.
Any delivery timeframe displayed on the website is an estimate rather than an absolute guarantee unless specifically stated otherwise.
Delivery may take longer during:
Customers are responsible for providing complete and accurate delivery information, including full name, telephone number, delivery address, city, state/province, and country.
We are not responsible for delays, failed deliveries, or additional delivery charges resulting from incorrect or incomplete information supplied by the customer.
The courier or delivery provider may contact the customer using the contact information provided during checkout.
If delivery cannot be completed because the customer is unavailable or cannot be reached, additional delivery attempts or charges may apply depending on the courier's policies.
You can track your order at any time using your order number and phone number on our Track Order page, or via the tracking number provided once your order ships, where available.
While we aim to meet estimated delivery times, delays may occur.
We will make reasonable efforts to assist customers where a delivery is significantly delayed, but we cannot guarantee delivery within a specific timeframe unless expressly agreed.
For UK orders, additional charges may apply, including customs duties, import taxes, clearance charges, or other government-imposed fees.
Unless otherwise stated, such charges are the responsibility of the customer.
Customers should inspect their package upon delivery.
If a package appears significantly damaged, customers should document the condition where possible and contact us promptly with relevant photographs and order information.
If an order has not arrived within the expected delivery timeframe, customers should contact us so that we can investigate with the applicable delivery provider.
We may request your order number, delivery address, and contact details.
Certain products or destinations may be subject to delivery restrictions.
We reserve the right to decline delivery to a location where fulfilment is unavailable, unlawful, unsafe, or impractical.
For questions regarding shipping or delivery, please contact:
Molly Samuels
Email: mollymsamuels@gmail.com
Phone: +234 803 786 5059
Address: No 5, Zone B, Apo Resettlement, Apo, Abuja, Nigeria